Refund policy

Refund Policy
We have a 30-day refund or replacement policy on damaged or misprinted items, which means you have 30 days after receiving your item to request a refund or replacement item. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need to provide pictures of the damage or faults.

We know choosing the right size online can sometimes be difficult. Because each item is made to order specifically for you, we do not keep extra inventory available for size exchanges.

For this reason, we are unable to offer refunds or exchanges due to sizing. Producing only what is ordered also helps us reduce excess inventory, overproduction, and unnecessary waste.

Please review the size guide provided on each product page before placing your order. We recommend comparing the listed measurements with a shirt you already own and love. If you are between sizes or need help choosing, please contact us before ordering.

Thank you for understanding, and for supporting a brand that's trying to do things a little differently.

To start a return or if you have any questions, please contact us at linmoorllc@gmail.com.

 

Lost or Damaged Orders: Once an order has been transferred to the shipping carrier, we are not responsible for packages that are lost, stolen, delayed, or damaged during transit. Customers are responsible for providing a complete and accurate shipping address. Any delivery issues or damage claims should be reported directly to the shipping carrier.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your pictures, and let you know if the refund/replacement was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.